APPOINTMENTS

In British Columbia, patients require a referral from a family physician or another physician to see a specialist and have the cost of the visit covered by the BC Medical Services Plan (MSP).

Please have your doctor fax us a referral request. 

Upon acceptance, we will contact you to set up an appointment when space is available. Typical wait times for non-urgent appointments can be anywhere from 1-3 months, but urgent appointments (for example, suspected lung cancer) will be accommodated much sooner. 

We are unable to see walk-in patients, patients without a referral, or patients without an appointment. 

Upon acceptance of your referral, we will contact you to email you a set of intake forms, including:

• a general clinic registration and consent form
• a form collecting details of your medical history
• a form collecting details of your respiratory problems/ concerns

We request you to complete these forms as soon as possible, so that the doctor can review your information prior to your initial consult.

To allow for efficiency and convenience for the patient, new consults are typically booked virtually (via phone), and subsequent visits are offered in-person depending on the situation. 

If you have recently completed an appointment with the doctor, and follow-up is required, we will notify you via phone or email of your next appointment date. 

For appointments booked in advance, you will receive an email reminder 2 days prior to your next appointment. Please review the email and click on the link provided to confirm your appointment.

For appointments booked with short notice (less than 48h in advance), we will notify you over the phone, and will consider that appointment confirmed.

If you need to change or cancel your appointment, please call us directly and provide at least 24h notice.

Please note that a rebooking fee will be charged in the following situations:

• if you "no-show" to an appointment that you confirmed
• if you change or cancel an appointment with less than 24h notice

The fee is $100 to rebook a consult or a follow-up.

This can be paid by cash, cheque, or interac e-transfer to an email address we will provide you.

For 2 consecutive "no-shows", appointments will not be rebooked. You will need to speak with your referring doctor for another referral, as well as pay the rebooking fee in order to schedule a new appointment.

Detailed instructions for your appointment will be provided to you over the phone.

For virtual / telephone visits, please:

• let the office know if you have a support person or English-speaking translator who should be on conference-call with you
• be ready at your appointment time for the call in a quiet place
• have your medical history ready, including detailed list of medications you are currently taking, including inhalers/puffers for your lungs

Detailed instructions for your appointment will be provided to you over the phone.

For in-person visits, please:

• plan to arrive 15 minutes in advance, to find time for parking, and to check in at the front desk
• bring a support person with you if needed
• bring an English-speaking translator with you if needed
• bring your medication list, and all of your respiratory inhalers / puffers, including other respiratory devices (such as Aerochamber/spacer, Aerobika, etc.)
• Sanitize your hands

Please call the office to cancel/reschedule and please stay home if you have any of the following symptoms:

• You have cold, flu, or Covid-19 symptoms
• You have a fever or chills

If you start having the above symptoms while you are at the clinic:

• Please notify a staff member
• Wear a medical grade face mask (we can provide one for you)
• Maintain physical distancing in the waiting room and elsewhere in the clinic
• Sanitize your hands

We strive to be on time for each appointment, but please note that due to extenuating circumstances or complex cases, the doctor may run late by 15-45 minutes. 

For telephone visits, please have your phone nearby and be ready to pick up the call.

For in-person visits, please plan to add extra pay-parking time if required. 

We appreciate your understanding.

Visitor pay parking is available underground in the City Centre 2 Tower where the clinic is located.